SMG Headquarters

1737 McGee

Kansas City, MO

1737 McGee


SMG is located in the Kirkwood Building in the downtown corridor at 1737 McGee, Kansas City, Missouri. It is currently the corporate headquarters for the Service Management Group, Inc. (SMG). Service Management Group offers customer experience, brand research, employee engagement, and reporting and analytics services for restaurant, retail, grocery, convenience store, travel and entertainment, and services industries. SMG partners with over 325 brands to create 5-star human experiences that drive loyalty and profitable sales. SMG’s holistic approach differentiates through state-of-the-art measurement, technology, and insights that help clients listen, understand, and act. Strategic solutions include Customer Experience Measurement, Employee Engagement, OmniView Feedback, Social Monitoring + Publishing, and Brand Research. SMG is an AMA Top 50 research firm with a global footprint-evaluating over 110 million surveys annually, in 49 languages across 121 countries. The company was founded in 1991 and is based in Kansas City, Missouri with locations in Boston, Massachusetts; Hertfordshire, United Kingdom; and Tokyo, Japan.

SMG Headquarters is managed by Copaken Brooks.

  • 3,071 – 49,363 RSF available
  • Ideal for retail on first floor and office
  • Building amenity includes a rooftop conference center, outdoor lounge, and fitness with showers
  • Four private parking lots
  • Close to T-Mobile Center, Power & Light District and Crown Center
  • Two Blocks from KC Streetcar Line providing access from River Market to Union Station


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